1. AIR CONDITIONING

    AIR CONDITIONING

    Is the air-conditioning included in the price?

    Yes, it is included and active in the following times:

    11:30 am / 12:30 pm
    02:00 pm / 04:00 pm
    06:30 pm / 07:30 pm
    10:00 pm / 07:30 am.

    You can always switch to Clima24 Service: air-conditioning 24/24 hours at € 10,00 per day.

  2. ANIMALS

    ANIMALS

    Can my dog come with me on the Hotel’s beach?

    We would be glad if it was so! But there are City laws that don’t allow that. There is only one part of Jesolo beach available for our dogs: Bau Bau Beach. It’s just a few minutes away by car: check the map and check the prices.

    Do you apply an extra charge for the room’s cleaning service when I have a pet with me?

    If your pet is small / medium sized there are no extra costs: just leave the room in good condition.
    If your four-legged friend is big sized there is a contribute of € 5,00 per day for the extra-cleaning.

    In what areas of the Hotel can my dog / cat get in?

    Your lovely four-legged friend can get in the pool area, in the hall, in the bar. If he / she is small and quiet, after a request at the reception, can come with you also in the restaurant.

  3. BAR

    BAR

    Does table service have extra costs?

    You are charged € 0,50 each person for table service.

    What are the bar hours?

    The bar is open from 8:00 am to midnight, for a total time of 16 hours on 24.

  4. BEACH

    BEACH

    Can my dog come with me on the Hotel’s beach?

    We would be glad if it was so! But there are City laws that don’t allow that. There is only one part of Jesolo beach available for our dogs: Bau Bau Beach. It’s just a few minutes away by car: check the map and check the prices.

    Does the Hotel provide towels for the beach or for the pool?

    No. We suggest you to bring your own towels with you. Or you can easily buy towels in the numerous shops of the city.

    If I walk away from the beach area, can I keep busy my sunlounger or my deck with my beach towel or other things of my property?

    Sorry, it is not allowed.

    Is the use of private beach included also on the day of departure?

    No, the use of the private beach is included in the price from the day of arrival until the day prior to your departure.

    Is the use of the reserved beach included in the price?

    Of course: the use of the Hotel’s beach is included in the price. The service ends when you leave the room at 10:00 am of the departure’s day.

    Must I get a card to use the private beach?

    Ask for your free card at the reception. It’s not mandatory to show it to the lifeguard to enter the beach: only if you are asked for. Please, remember to give it back on your departure day.

    Places on the beach are numbered and permanent for the entire time of my stay?

    No, the seats are not numbered nor permanent: each time, you sit wherever you want and where you can find free place in the hotel’s beach; there are lifeguards at the beach for assistance; for any particular question, please contact the reception as well.

    Wich way is the beach of the Hotel? How far is it?

    The beach is about 250 meters away. Cross the street in front of the Hotel’s terrace bar, follow a small lane leading to a secondary street, cross it, and you will be on the shops street. Cross the street in front of Hotel Europa and follow the access to the beach at its right side. Estimated time: 2,5 minutes on foot.

  5. DISCOUNTS

    DISCOUNTS

    Can I get some discount for the water park as Hotel’s guest?

    Of course: you can get discounted tickets for Aqualandia. Just ask for at the reception.

  6. FRIDGE

    FRIDGE

    How it works with the room fridge?

    The cost for the use of the room fridge is € 3.00 per day, free if you use it with drinks purchased at the hotel.

  7. HOW TO
  8. KIDS

    KIDS

    Can I warm baby food in the hotel?

    Certainly,for free. Just ask at reception.

    Have you a baby-sitter service? Do you organize entertainment for children?

    No, we can call a baby-sitter for you.
    In the bar area there is a children’s corner with toys.
    Very near to our beach there is free entertainment for kids.

    How can I warm and sterilize my baby bottle?

    We do that for free at the bar, using steam power.

    There are Hotel’s strollers I can use?

    Yes, there are 2 strollers you can use for free.

    Where can I park my child’s stroller?

    You can park it at the children’s area near the bar area.

  9. MEALS

    MEALS

    Can I take away some breakfast food from the dining room and eat it later, or in other places?

    We are sorry, it’s not allowed.

    How do I choose the menu which I prefer?

    You will find on your table the appropriate list, where you just write how many servings of a particular dish you want to be served.

    I am a vegetarian, can I ask for the replacement of some of the dishes on the menu with vegetarian dishes?

    Sure. Please make your request well in advance at the reception or directly to the restaurant staff.

    I booked half board, what if I arrive late on the first day lunch? Can I retrieve my lunch?

    Sorry but in case of delay due to any reason, it will not be possible to recover the meal unfortunately lost.

    I booked half board, what if I arrive late on the first night dinner? Can I retrieve my dinner?

    Sorry but in case of delay due to any reason, it will not be possible to recover the meal unfortunately lost.

    I booked the half board: is it possible to have lunch instead of dinner?

    Ask at the reception if it’s possible (may be not for reasons related to the internal organization of the hotel) we will be happy to fulfill your need.

    I bought food and / or drinks outside the hotel: can I consume them in public areas, such as swimming pool, bar, hall, and so on? Can I store them in my room’s fridge?

    Food and / or drinks purchased outside the hotel can be consumed in your room and not in public areas (pool, bar, and so on), and can be stored in the fridge of the room only if you take advantage of our Service My Fridge: for just € 2.00 per day, the fridge will be emptied and the drinks can be filled with kinds of your property as it makes you more comfortable.

    I had booked bed & breakfast but now I want to do half board or full board: can I switch to a quote for a new treatment, rather than pay the meals as an extra charge?

    Yes, if your stay is at least of 3 days you can switch to a new treatment by request at the reception, preferably 1 day before.

    I suffer of celiac desease: do you provide specific menus?

    Sorry, we do not provide specific menus. You can provide us with the specific food that you use: our chef will cook it for you according to your instructions.

    If I skip any of the meals, to go out to eat, is the cost of the meal removed from the final bill? How long before I have to inform you of my absence to a meal? If I don’t inform you on time, what happens?

    If you decide to skip the meal in the hotel for any reason, excluded an excursion, the price of the meal couldn’t be removed from the final bill.

    If I skip any of the meals, because of an excursion, can I get a packed lunch instead as included in the price? How long before I have to inform you?

    You can get a packed meal instead at no extra cost; it is necessary that you inform the reception or the restaurant staff one day in advance, otherwise it will not be possible.

    Meals are buffet style or served at the table? Is there a menu choice ? How many courses?
    • Breakfast is a self-service buffet plus a table service, with a warm drik included in the price.
    • Lunch is a daily menu at Chef’s choice, with table service. Drinks are at extra cost.
    • Dinner is with an opening salad-based buffet, plus table service: you may choose from a list of different flow rates. During high season you choose among 3 starters an 2 main courses. In low season the choice can be reduced. The choice for the first meal is done at reception on arrival, afterwards you will find on your table the appropriate list where you just write how many servings of a particular dish you want to be served.
    What time is the breakfast? And where?

    Breakfast is served at the restaurant from 07:00 am to 09:30 am.

    What time is the dinner?

    Dinner is served from 07:30 pm to 09:30 pm.

    What time is the lunch?

    Lunch is served from 12:00 pm to 01:30 pm.

  10. PARKING
  11. PAYMENTS
  12. POOL

    POOL

    Does the Hotel provide towels for the beach or for the pool?

    No. We suggest you to bring your own towels with you. Or you can easily buy towels in the numerous shops of the city.

    If I walk away from the pool, can I keep busy my sunlounger or my deck with my beach towel?

    It is not allowed if you are absent for a long time (the towel will be removed and you can ask for at the reception), while if it is just a few minutes you can do it.

    What are the swimming-pool hours?

    You can use the pool from:

    08:00 am to 08:00 pm.

  13. RECEPTION

    RECEPTION

    Can I ask you to print some content from the Internet at the reception? or ask for some photocopies? how much does it cost?

    Sure, you can. Up to 3 copies the service is free, more than 3 copies costs € 0,25 per copy; keep in mind that the receptionists could be very busy at the time and let you know a time by which you can pick up your copies.

  14. ROOMS

    ROOMS

    I can’t open the blind of my window!

    The Venetian blinds are electronic, so you will find a switch at the side of the window.

    Can I use the bathroom’s towels for the swimming pool or for the beach and then get a change?

    Sorry, that’s not allowed. Please, keep in mind that, if you use the room’s towels for the pool or for the beach, you will have to wait the day after to get clean new towels.

    How many hours per day is the cleaning service by chamber maids available?

    The chamber maids work approximately from 08:00 am to 03:00 pm.

    How often and what time is my room cleaned?

    The room is cleaned from 08:00 am to 03:00 pm. Keep in mind that if you don’t free the room within this time slot, the chamber maids will not be able to tidy-up till the following day.

    How often are sheets changed?

    Sheets are changed 2 times a week.

    How often are the towels changed?

    The towels in the room’s bathroom are changed everyday. If you are glad to help protect the environment, ask for a less frequent change: the Earth will thank you.

    I can’t open the window of the door window to go onto the balcony!

    The door window works by sliding sideways; be careful not to lock yourself out, you cannot open it from the outside once it’s closed!

    What are the services included in the room’s price?

    Services included are:

    air-conditioning (by times), beach, safe, car park (only till the end of available places), swimming pool, meals (BB, HB or FB).

    What do I do with the room key?

    Please, leave the key to the Reception every time you leave your room; remember that if you lose it you pay € 25,00.

    What time do I have to leave the room at departure day?

    The room has to be left by 10:00 am day of departure.

    What time is my room ready if I arrive during the day?

    Your room is ready at 2:00 pm.

    Where is the safe? How much does it cost?

    The safe is on the room wall. Ask for the key at the reception: it’s free, after a caution deposit of € 30,00, that we will give you back at your departure.

  15. SMALL INCONVENIENTS
  16. TELEPHONE
  17. TIMETABLES

    TIMETABLES

    How many hours per day is the cleaning service by chamber maids available?

    The chamber maids work approximately from 08:00 am to 03:00 pm.

    How often and what time is my room cleaned?

    The room is cleaned from 08:00 am to 03:00 pm. Keep in mind that if you don’t free the room within this time slot, the chamber maids will not be able to tidy-up till the following day.

    Is the air-conditioning included in the price?

    Yes, it is included and active in the following times:

    11:30 am / 12:30 pm
    02:00 pm / 04:00 pm
    06:30 pm / 07:30 pm
    10:00 pm / 07:30 am.

    You can always switch to Clima24 Service: air-conditioning 24/24 hours at € 10,00 per day.

    What are the bar hours?

    The bar is open from 8:00 am to midnight, for a total time of 16 hours on 24.

    What are the Hotel’s general times?

    Hotel’s door:

    07:30 am / 01:00 pm ( 00:00 in low season ).
    If you want to come back at night later than 01:00 am, you can ring the bell at the back door located in the pool’s garden.

    Reception: 07:30 am / 00:00.

    Restaurant: 07:00 am / 09:30 am – 12:30 pm / 13:30 pm – 07:30 pm / 09:30 pm.

    Bar: 08:00 am / 00:00.

    Room’s cleaning service: 08:00 am / 03:00 pm.

    Swimming-pool: 08:00 am / 08:00 pm.

    What time do I have to leave the room at departure day?

    The room has to be left by 10:00 am day of departure.

    What time is my room ready if I arrive during the day?

    Your room is ready at 2:00 pm.

  18. TV
  19. USEFUL NUMBERS

    USEFUL NUMBERS

    Useful phone numbers?

    ACTV (Venice inner navigation)
    041 27 22 111

    Punta Sabbioni ( ferry-boats to Venice )
    041 966015

    ATVO ( Jesolo urban bus)
    0421 383 633

    San Donà di Piave train station
    0421 330 835

    Mestre train station
    041 929 472

    Venice Airport
    041 26 09 240
    041 26 09 250

    Treviso Airport
    0422 31 51 11

    Jesolo traffic wardens
    0421 359 190

    Jtaca (Jesolo public parkings, touristic little train, Bike Sharing)
    0421 38 17 38

    Jesolo Radiotaxi
    0421 37 23 01

    Piazza Drago Jesolo Taxi
    0421 380 922

    Taxi Piazza Mazzini
    0421 972 191

    ACI roadside assistance
    0421 951 793
    80 31 16

    Port authorities
    041 968 962
    1530

    Jesolo Tourist Port
    0421 971 488

    Jesolo Hospital ( telephone exchange )
    0421 388 411

    Jesolo Hospital First Aid
    0421 388 720
    118

    Jesolo Emergency medical service
    0421 953 283

    First Aid tourist places
    Piazza Aurora area
    0421 97 15 44

    Mazzini Chemist’s
    0421 370 256

    Local police
    0421 359 190

    State Police Station
    0421 385 811

    Post office Piazza Brescia
    803.160
    0421 380 513

    Carabiniers
    0421 951 400
    112

    Fire department
    0421 383 866
    115

    Jesolo Tourist Promotion Service
    0421 370 601

    Pala-Arrex palace (place of many city exhibitions and events)
    0421 382 034

    Jesolo Tourism
    0421 370 688

    Piazza Trento’s Church
    0421 972 232

    Aqualandia (best water park in Europe)
    0421 371 648

    Gomma Piuma ( inflatable playground )
    333 88 44 889

    Il Muretto (historic disco)
    0421 371 310

    K-Club (disco)
    0421 93 071

    Gasoline Disco Bar (disco-bar)
    0421 371 866

    Marina Club (disco-bar)
    0421 370 645

    Terrazza Mare (disco-bar)
    0421 370 012

    Capannina Beach (disco-bar)
    0421 372 024

    Vanilla Club (disco)
    339 34 80 373
    338 69 59 440

    Venice Casino
    041 52 97 111

    Jesolo Vivaldi Theater
    0421 370 861

    Silea Cinecity ( Treviso )
    0422 46 55 00

    Warner Village Cinema
    041 59 61 111

    Golf Club Jesolo
    0421 37 28 62

    Pista Azzurra (Go-karts track)
    0421 97 24 71

    Tropicarium – Acquarium – Predators (exhibitions)
    329 09 30 888
    349 05 40 156

    Avis
    0421 381 677

    Tasinato Car Rental
    0421 380 130

    Easyrent Car Rental
    0421 18 48 016

  20. VARIOUS

    VARIOUS

    Do you do some entertainment in the Hotel?

    No. You can find all kind of entertainment in the pedestrian area, 1 minute away.

    I would like to stay a few more days: is it possible?

    We are always happy if you stay longer in our hotel! You just have to request at the front desk to check availability of rooms.

  21. WI-FI

    WI-FI

    Is there wi-fi in the hotel? How do I access? Wich areas are covered?

    Yes, the wi-fi connection is completely FREE. Ask the access code at the reception.

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